Practical, people-centered ideas on management, engagement, and the people experience.
-
The 4th Tenet of Better Engaged Employees – Customers Define Quality and Service
Do you ever wonder why organizations do what they do and the way that they do it? Companies can’t exist unless they meet the needs of current or potential customers. It is the customers that drive business practices. Let’s consider some examples of how customers define business practices. Examples of business practices that…
-
Employee Engagement Briefing for Week of November 3 – 7, 2014
Below is a briefing on some interesting employee engagement articles, blog posts, books, etc. that I came across last week. Website: Wired (Innovation Insights) Article: Lack of Employee Engagement Dulls a Company’s Competitive Edge Link: http://insights.wired.com/profiles/blogs/lack-of-employee-engagement-dulls-a-competitive-edge#axzz3HjrfLgD5 Author: Brian Solis Comment: “Relationship Economics: How genuine communication and engagement in social media helps businesses grow…
-
Employee Engagement Quotes from October 27 – 31, 2014
In case you missed them. Below are last week’s employee engagement quotes from @agtinengagement. Follow me to receive these daily quotes. In most instances, the driving force behind the action is the mood, the personality, the attitude of the character—or all three. Therefore, the mind is the pilot. We think of things before…
-
The 3rd Tenet of Better Engaged Employees – Provide Solutions and Show that You Care
Tenet 3 focuses on the two things customers most want: Solutions to Problems and Showing You Care. This Tenet builds on the first two Tenets of Customers Make the Rules and Service Comes from the Inside Out. We have to recognize who our customers are and understand how we directly impact their impression of the…
-
Employee Engagement Briefing for Week of October 27 – 31, 2014
Below is a briefing on some interesting employee engagement articles, blog posts, books, etc. that I came across last week. Website: Forbes Article: True Employee Engagement Requires An Employee Feedback Loop Link: http://www.forbes.com/sites/brucekasanoff/2014/10/26/true-employee-engagement-requires-an-employee-feedback-loop/ Author: Bruce Kasanoff Comment: A story about David Niu and his Company, “TINYpulse, that offers a service that makes it easy…
-
Employee Engagement Quotes from October 20 – 24, 2014
In case you missed them. Below are last week’s employee engagement quotes from @agtinengagement. Follow me to receive these daily quotes. Courage is the main quality of leadership, in my opinion, no matter where it is exercised. Usually it implies some risk — especially in new undertakings. — Walt Disney Twenty years from now you…