Practical, people-centered ideas on management, engagement, and the people experience.
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The 2nd Tenet of Better Engaged Employees – Service Comes from the Inside Out
The delivery of customer service is heavily influenced by our overall mind-set, the decisions made at that moment, and the actions we choose to take. Each day employees face hurdles and/or roadblocks that have the potential to negatively impact customer service. These can be workplace challenges or personal issues an employee may face outside the…
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Employee Engagement Briefing for Week of October 20 – 24, 2014
Below is a briefing on some interesting employee engagement articles, blog posts, books, etc. that I came across last week. Website: Business 2 Community Article: Why Should You Do Employee Surveys In The First Place? Link: http://www.business2community.com/human-resources/employee-surveys-first-place-01040119 Author: Jacob Shriar Comment: “The same way that frequent feedback is important for an employee’s growth,…
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Employee Engagement Quotes from October 13 – 17, 2014
In case you missed them. Below are last week’s employee engagement quotes from @agtinengagement. Follow me to receive these daily quotes. Do what you do so well that they will want to see it again and bring their friends. — Walt Disney Living life without making a difference is to…
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The 1st Tenet of Better Engaged Employees – Customers Make the Rules
Whether you are an employee or a manager, you are on the front line in creating any experience with both internal and external customers. What is a customer? We’ll use a general business related definition of the word “customer.” A customer is a person or organization that will benefit from the goods and/or…
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Employee Engagement Briefing for Week of October 13 – 17, 2014
Below is a briefing on some interesting employee engagement articles, blog posts, books, etc. that I came across last week. Website: LinkedIn (Pulse) Article: 8 tips for improving employee engagement (or customer engagement) Link: https://www.linkedin.com/pulse/article/20141011000620-14393653-8-tips-for-improving-employee-or-customer-engagement Author: Matthew Partovi Comment: I found number 7, “Be aware of subtleties of language” to be my favorite tip. …
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Employee Engagement Quotes from October 6 – 10, 2014
In case you missed them. Below are last week’s employee engagement quotes from @agtinengagement. Follow me to receive these daily quotes. The way to get started is to quit talking and begin doing. — Walt Disney There is no man living that cannot do more than he thinks he can.…