Practical, people-centered ideas on management, engagement, and the people experience.
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The 6th Tenet of Better Engaged Employees – Know Your Customer and You’ll Be Rewarded
In Tenet 1 – Customer Make the Rules, we identified the different types of customers with which we come in contact. Let’s dig a little deeper and discuss customer demographics. For this Tenet, you will need to collect quantitative data and relevant facts from Company publications such as the Company’s Annual Report, discussions with…
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Employee Engagement Briefing for Week of November 17 – 21, 2014
Below is a briefing on some interesting employee engagement articles, blog posts, books, etc. that I came across last week. Website: Forbes Article: The 7 Principles Of The Future Employee Link: http://www.forbes.com/sites/jacobmorgan/2014/11/11/the-7-principles-of-the-future-employee/ Author: Jacob Morgan Comment: This article outlines what will be needed by employees over the next few years in order…
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Employee Engagement Quotes from November 10 – 14, 2014
In case you missed them. Below are last week’s employee engagement quotes from @agtinengagement. Follow me to receive these daily quotes. We keep moving forward opening new doors and doing new things, because we are curious and curiosity keeps leading us down new paths. – Walt Disney The only way to…
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The 5th Tenet of Better Engaged Employees -– Feedback from Customers is a Gift
How do you feel when you receive positive feedback from customers (thank you notes, emails, etc.)? Most people welcome positive feedback. What does it feel like when you receive pointed and direct feedback from customers unhappy or upset with some aspect of the service they’ve received…or failed to receive (face-to-face interactions, emails, complaints, etc.)?…
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Employee Engagement Briefing for Week of November 10 – 14, 2014
Below is a briefing on some interesting employee engagement articles, blog posts, books, etc. that I came across last week. Website: Recognize This! Blog Article: Want to Increase Employee Engagement? Communicate Meaning & Value of Work Link: http://www.recognizethisblog.com/2014/11/increase-engagement-communicate/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+globoforce%2Frecognize-this+%28Recognize+This%21++With+Derek+Irvine%29 Author: Derek Irvine Comment: A look at how to increase employee engagement based on the…
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Employee Engagement Quotes from November 3 – 7, 2014
In case you missed them. Below are last week’s employee engagement quotes from @agtinengagement. Follow me to receive these daily quotes. The more you are in a state of gratitude, the more you will attract things to be grateful for. – Walt Disney Strive not to be a man of success,…