Insights

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐜𝐨𝐦𝐞𝐬 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐝𝐞 𝐨𝐮𝐭. The people experience doesn’t begin with policies or perks. 𝐈𝐭 𝐛𝐞𝐠𝐢𝐧𝐬 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮. How you show up each day sets the tone for how others experience working with you. If you arrive stressed, distracted, or drained, that energy spreads quickly. If you bring clarity, calm, and focus, the experience…

𝐏𝐞𝐨𝐩𝐥𝐞 𝐦𝐚𝐤𝐞 𝐭𝐡𝐞 𝐫𝐮𝐥𝐞𝐬 . In customer experience, the saying goes, “the customer makes the rules.” Inside organizations, the same principle applies. 𝐓𝐡𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐬𝐧’𝐭 𝐝𝐢𝐜𝐭𝐚𝐭𝐞𝐝 𝐛𝐲 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬 𝐨𝐫 𝐡𝐚𝐧𝐝𝐛𝐨𝐨𝐤𝐬 . 𝐈𝐭 𝐢𝐬 𝐬𝐡𝐚𝐩𝐞𝐝 𝐛𝐲 𝐡𝐨𝐰 𝐩𝐞𝐨𝐩𝐥𝐞 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐞𝐫𝐬 𝐥𝐢𝐯𝐞 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐭𝐨 𝐭𝐡𝐞𝐦 𝐢𝐧 𝐝𝐚𝐢𝐥𝐲 𝐰𝐨𝐫𝐤 . 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐜𝐚𝐧 𝐝𝐞𝐬𝐢𝐠𝐧 𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞𝐬 𝐚𝐧𝐝 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬…

𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐢𝐬 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐚𝐛𝐨𝐮𝐭 𝐜𝐚𝐫𝐞𝐞𝐫 𝐠𝐫𝐨𝐰𝐭𝐡 , 𝐢𝐭’𝐬 𝐚𝐛𝐨𝐮𝐭 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲 . Engagement is at historic lows: 𝐨𝐧𝐥𝐲 𝟑𝟏 𝐩𝐞𝐫𝐜𝐞𝐧𝐭 𝐨𝐟 𝐔.𝐒. 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬 𝐚𝐫𝐞 𝐞𝐧𝐠𝐚𝐠𝐞𝐝 (Gallup, 𝑆𝑡𝑎𝑡𝑒 𝑜𝑓 𝑡𝘩𝑒 𝐴𝑚𝑒𝑟𝑖𝑐𝑎𝑛 𝑊𝑜𝑟𝑘𝑝𝑙𝑎𝑐𝑒 ). 𝐆𝐥𝐨𝐛𝐚𝐥𝐥𝐲 , 𝐢𝐭’𝐬 𝐣𝐮𝐬𝐭 𝟐𝟏 𝐩𝐞𝐫𝐜𝐞𝐧𝐭 (Gallup, 𝑆𝑡𝑎𝑡𝑒 𝑜𝑓 𝑡𝘩𝑒 𝐺𝑙𝑜𝑏𝑎𝑙 𝑊𝑜𝑟𝑘𝑝𝑙𝑎𝑐𝑒 2024 𝑅𝑒𝑝𝑜𝑟𝑡 ). With the bar set this low, even…

Turnover is expensive. According to SHRM, 𝐫𝐞𝐩𝐥𝐚𝐜𝐢𝐧𝐠 𝐚𝐧 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐜𝐚𝐧 𝐜𝐨𝐬𝐭 𝐮𝐩 𝐭𝐨 $𝟏𝟓𝟎,𝟎𝟎𝟎 𝐩𝐞𝐫 𝐩𝐞𝐫𝐬𝐨𝐧 . That is the premium companies pay when they treat advancement as optional. The real cost isn’t just financial, it’s also cultural and operational. 𝐋𝐨𝐬𝐢𝐧𝐠 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐦𝐞𝐚𝐧𝐬 𝐥𝐨𝐬𝐭 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 , 𝐛𝐫𝐨𝐤𝐞𝐧 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 , 𝐬𝐭𝐚𝐥𝐥𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 , 𝐚𝐧𝐝 𝐡𝐞𝐚𝐯𝐢𝐞𝐫 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝𝐬…

𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐬𝐮𝐫𝐯𝐞𝐲𝐬 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭𝐥𝐲 𝐩𝐨𝐢𝐧𝐭 𝐭𝐨 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐭𝐫𝐮𝐭𝐡 : 𝐰𝐡𝐞𝐧 𝐩𝐞𝐨𝐩𝐥𝐞 𝐜𝐚𝐧𝐧𝐨𝐭 𝐬𝐞𝐞 𝐚 𝐩𝐚𝐭𝐡 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 , 𝐭𝐡𝐞𝐲 𝐞𝐯𝐞𝐧𝐭𝐮𝐚𝐥𝐥𝐲 𝐥𝐞𝐚𝐯𝐞 . Advancement opens a door. The only question is whether it opens to opportunity inside your company or an exit to the next one. 𝐍𝐞𝐚𝐫𝐥𝐲 𝟔𝟑 𝐩𝐞𝐫𝐜𝐞𝐧𝐭 𝐨𝐟 𝐩𝐞𝐨𝐩𝐥𝐞 𝐰𝐡𝐨 𝐪𝐮𝐢𝐭 𝐬𝐚𝐲 𝐭𝐡𝐞𝐲 𝐝𝐢𝐝…

𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐝𝐨𝐞𝐬 𝐧𝐨𝐭 𝐚𝐥𝐰𝐚𝐲𝐬 𝐦𝐞𝐚𝐧 𝐦𝐨𝐯𝐢𝐧𝐠 𝐮𝐩. When people hear the word “advancement,” they often think about promotions: title changes, bigger offices, larger teams. But for many people, 𝐩𝐫𝐨𝐠𝐫𝐞𝐬𝐬 𝐬𝐡𝐨𝐰𝐬 𝐮𝐩 𝐢𝐧 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐰𝐚𝐲𝐬 — 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐢𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞 , 𝐞𝐱𝐩𝐚𝐧𝐝𝐢𝐧𝐠 𝐬𝐤𝐢𝐥𝐥𝐬 , 𝐨𝐫 𝐭𝐚𝐤𝐢𝐧𝐠 𝐨𝐧 𝐦𝐞𝐚𝐧𝐢𝐧𝐠𝐟𝐮𝐥 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐭𝐡𝐚𝐭 𝐬𝐭𝐫𝐞𝐭𝐜𝐡 𝐭𝐡𝐞𝐢𝐫 𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 . 𝐏𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐩𝐞𝐨𝐩𝐥𝐞 𝐰𝐢𝐭𝐡 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬…