Insights

When a company brings us in to improve their people experience, the first thing they often assume is that the process starts with an engagement survey. There’s a better way to begin. A survey at that point would be useless. If you’ve seen the results of any employee engagement survey, you already know the four…

𝐌𝐨𝐬𝐭 𝐂𝐄𝐎𝐬 𝐝𝐨𝐧’𝐭 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐩𝐞𝐨𝐩𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐭𝐡𝐞𝐲 𝐝𝐨𝐧’𝐭 𝐥𝐢𝐯𝐞 𝐢𝐭. When I speak with CEOs, I don’t start with definitions. 𝐈 𝐬𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡 𝐜𝐨𝐧𝐬𝐞𝐪𝐮𝐞𝐧𝐜𝐞𝐬 . • You’re losing high -potential talent, not because of comp —but because of friction. • Your employer brand says “growth,” but your promotion pathways say “stay in your lane.”…

𝐈𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐲𝐨𝐮𝐫 𝐩𝐞𝐨𝐩𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 , 𝐢𝐭’𝐬 𝐧𝐨𝐭 𝐭𝐡𝐞 𝐭𝐞𝐜𝐡. 𝐍𝐨𝐭 𝐭𝐡𝐞 𝐩𝐨𝐥𝐢𝐜𝐲 . 𝐍𝐨𝐭 𝐭𝐡𝐞 𝐦𝐢𝐬𝐬𝐢𝐨𝐧 𝐬𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭 . Start with the people who shape it… 𝐲𝐨𝐮𝐫 𝐦𝐚𝐧𝐚𝐠𝐞𝐫𝐬 . Because the experience isn’t built through software. It’s built through 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 . And relationships are built on 𝐭𝐫𝐮𝐬𝐭 . 𝐄𝐯𝐞𝐫𝐲 𝐦𝐞𝐦𝐨𝐫𝐚𝐛𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐭…

𝐏𝐞𝐨𝐩𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐬𝐧’𝐭 𝐚𝐛𝐨𝐮𝐭 𝐩𝐞𝐫𝐤𝐬 . It’s about how someone experiences their work… 𝐞𝐯𝐞𝐫𝐲 𝐦𝐨𝐦𝐞𝐧𝐭 𝐨𝐟 𝐞𝐯𝐞𝐫𝐲 𝐝𝐚𝐲. Too often, we confuse 𝑝𝑟𝑜𝑔𝑟𝑎𝑚𝑠 with experience. Here’s what people often think experience is: · A cool office layout · Free food · A team -building day · A learning platform · A rebranded HR function with…

Years after finishing my undergraduate degree in Marketing and Management (with a side of stats, calculus, and comp sci), I finally decided to make a change. I always loved marketing, and yet I kept falling into management roles. 𝐈 𝐭𝐡𝐨𝐮𝐠𝐡𝐭 𝐈 𝐰𝐚𝐧𝐭𝐞𝐝 𝐭𝐨 𝐛𝐞𝐜𝐨𝐦𝐞 𝐚 𝐁𝐫𝐚𝐧𝐝 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 . So I did what many ambitious professionals…

Scroll through LinkedIn and you’ll see “employee experience” plastered across job descriptions, most of which read like a mix of party planning, office perks, or generic HR checklists. What they’re describing isn’t employee experience. It’s event coordination. Or maybe workplace logistics. At best, it’s office culture management. But real employee experience? It’s not a job…