Insights

Practical, people-centered ideas on management, engagement, and the people experience.

  • 𝐓𝐡𝐞 𝐌𝐲𝐭𝐡 𝐨𝐟 𝐭𝐡𝐞 “𝐎𝐩𝐞𝐧 𝐃𝐨𝐨𝐫 ” 𝐏𝐨𝐥𝐢𝐜𝐲

    𝐈𝐟 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐚 𝐩𝐨𝐥𝐢𝐜𝐲 𝐭𝐨 𝐛𝐞 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡𝐚𝐛𝐥𝐞 … 𝐲𝐨𝐮’𝐫𝐞 𝐧𝐨𝐭 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡𝐚𝐛𝐥𝐞 . Plenty of managers proudly declare they have an open -door policy. But access isn’t the issue. Approachability is. Most people won’t speak up just because the door is technically open. They’ll wait to be invited in, or they’ll stay silent. Whether someone…

  • Stop Moving the Goalpost

    People don’t quit because their manager changes direction. They quit because the direction keeps changing. In growing companies, shifting priorities are part of the game. But for people doing the work, it’s not the change. It’s the whiplash. One month, it’s innovation . The next, it’s efficiency . By month three, it’s customer centricity .…

  • 𝐓𝐡𝐞 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐓𝐨𝐨 𝐌𝐚𝐧𝐲 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐚𝐬𝐭𝐞 : 𝐂𝐚𝐫𝐞𝐞𝐫

    𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭 In “𝑃𝑒𝑜𝑝𝑙𝑒 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒 : 𝑇𝘩𝑒 𝐹𝑖𝑟𝑠𝑡 𝑊𝑟𝑜𝑛𝑔 𝑀𝑜𝑣𝑒 𝐿𝑒𝑎𝑑𝑒𝑟𝑠 𝑀𝑎𝑘𝑒 ,” I shared four themes that consistently appear in engagement surveys. We’ve already covered the first three: employee –manager relationships, recognition & rewards, and learning & development. Now let’s close the loop with the fourth: advancement opportunities. Too often, companies 𝐝𝐞𝐥𝐚𝐲 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐢𝐧𝐠 𝐩𝐞𝐨𝐩𝐥𝐞 until…

  • 𝐘𝐨𝐮 𝐏𝐫𝐨𝐦𝐢𝐬𝐞𝐝 𝐭𝐨 𝐆𝐫𝐨𝐰 𝐓𝐡𝐞𝐦 : 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 & 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐚𝐬

    𝐚 𝐓𝐫𝐮𝐬𝐭 𝐓𝐞𝐬𝐭 In “𝑃𝑒𝑜𝑝𝑙𝑒 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒 : 𝑇𝘩𝑒 𝐹𝑖𝑟𝑠𝑡 𝑊𝑟𝑜𝑛𝑔 𝑀𝑜𝑣𝑒 𝐿𝑒𝑎𝑑𝑒𝑟𝑠 𝑀𝑎𝑘𝑒 ,” I shared four themes that consistently appear in engagement surveys. We’ve already covered the first two, employee –manager relationships and recognition and rewards, in recent posts. Now let’s talk about the third: 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 . Learning opens the door.…

  • 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐑𝐞𝐰𝐚𝐫𝐝𝐬 : 𝐔𝐧𝐝𝐞𝐫𝐯𝐚𝐥𝐮𝐞𝐝 , 𝐔𝐧𝐝𝐞𝐫𝐮𝐬𝐞𝐝 ,

    𝐔𝐧𝐛𝐞𝐚𝐭𝐚𝐛𝐥𝐞 In a previous post, ” 𝑃𝑒𝑜𝑝𝑙𝑒 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒 : 𝑇𝘩𝑒 𝐹𝑖𝑟𝑠𝑡 𝑊𝑟𝑜𝑛𝑔 𝑀𝑜𝑣𝑒 𝐿𝑒𝑎𝑑𝑒𝑟𝑠 𝑀𝑎𝑘𝑒 ,” I shared four themes that consistently appear in engagement surveys. We explored the first one, employee –manager relationships, in yesterday’s post. Today, 𝐥𝐞𝐭’𝐬 𝐥𝐨𝐨𝐤 𝐚𝐭 𝐭𝐡𝐞 𝐬𝐞𝐜𝐨𝐧𝐝 : 𝐫𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐫𝐞𝐰𝐚𝐫𝐝𝐬 . 𝐖𝐡𝐞𝐧 𝐩𝐞𝐨𝐩𝐥𝐞 𝐬𝐚𝐲 𝐭𝐡𝐞𝐲 𝐟𝐞𝐞𝐥 𝐮𝐧𝐝𝐞𝐫𝐯𝐚𝐥𝐮𝐞𝐝 𝐚𝐭…

  • #𝟏 𝐃𝐫𝐢𝐯𝐞𝐫 𝐨𝐟 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ? 𝐒𝐮𝐫𝐯𝐞𝐲 𝐒𝐚𝐲𝐬 … 𝐓𝐡𝐞 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 –

    𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 In yesterday’s post, “ 𝑃𝑒𝑜𝑝𝑙𝑒 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒 : 𝑇𝘩𝑒 𝐹𝑖𝑟𝑠𝑡 𝑊𝑟𝑜𝑛𝑔 𝑀𝑜𝑣𝑒 𝐿𝑒𝑎𝑑𝑒𝑟𝑠 𝑀𝑎𝑘𝑒 ,” I shared four themes that consistently appear in engagement surveys. Today, we’re starting with the top answer on the board: the employee – manager relationship. 𝐈𝐟 𝐭𝐫𝐮𝐬𝐭 𝐛𝐮𝐢𝐥𝐝𝐬 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 —𝐚𝐧𝐝 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐬𝐡𝐚𝐩𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 —𝐭𝐡𝐞𝐧 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐰𝐡𝐞𝐫𝐞 𝐞𝐯𝐞𝐫𝐲 𝐜𝐨𝐦𝐩𝐚𝐧𝐲…