𝐘𝐨𝐮 𝐃𝐨𝐧’𝐭 𝐌𝐚𝐧𝐚𝐠𝐞 𝐏𝐞𝐨𝐩𝐥𝐞 . 𝐘𝐨𝐮 𝐌𝐚𝐧𝐚𝐠𝐞 𝐌𝐨𝐦𝐞𝐧𝐭𝐬 .

No one remembers your org chart.
𝐓𝐡𝐞𝐲 𝐫𝐞𝐦𝐞𝐦𝐛𝐞𝐫 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐦𝐚𝐝𝐞 𝐭𝐡𝐞𝐦 𝐟𝐞𝐞𝐥 𝐢𝐧 𝐭𝐡𝐞 𝐦𝐨𝐦𝐞𝐧𝐭𝐬 𝐭𝐡𝐚𝐭
𝐦𝐚𝐭𝐭𝐞𝐫 .

The best managers don’t just schedule check -ins.
𝐓𝐡𝐞𝐲 𝐬𝐡𝐨𝐰 𝐮𝐩 (𝐟𝐮𝐥𝐥𝐲 ) 𝐢𝐧 𝐭𝐡𝐞 𝐦𝐨𝐦𝐞𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐜𝐨𝐮𝐧𝐭 .
Because 𝐦𝐨𝐦𝐞𝐧𝐭𝐬 𝐛𝐮𝐢𝐥𝐝 𝐭𝐫𝐮𝐬𝐭 .
And 𝐭𝐫𝐮𝐬𝐭 𝐛𝐮𝐢𝐥𝐝𝐬 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 .

Dan Heath calls them “ 𝑚𝑜𝑚𝑒𝑛𝑡𝑠 𝑡𝘩𝑎𝑡 𝑚𝑎𝑡𝑡𝑒𝑟 .”
They’re not just moments you remember , 𝐭𝐡𝐞𝐲 ’𝐫𝐞 𝐬𝐢𝐠𝐧𝐚𝐥𝐬 𝐨𝐟 𝐰𝐡𝐚𝐭
𝐲𝐨𝐮 𝐯𝐚𝐥𝐮𝐞 .

And they’re often the moments you didn’t plan for:

A follow -up that shows 𝐲𝐨𝐮 𝐰𝐞𝐫𝐞 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠
𝐀 𝐩𝐚𝐮𝐬𝐞 that lets someone speak
𝐀 𝐪𝐮𝐢𝐞𝐭 “𝐲𝐨𝐮’𝐯𝐞 𝐠𝐨𝐭 𝐭𝐡𝐢𝐬” before a big presentation
The 𝐬𝐩𝐚𝐜𝐞 𝐲𝐨𝐮 𝐦𝐚𝐝𝐞 in a tough meeting

These micro -interactions shape the 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 –𝐦𝐚𝐧𝐚𝐠𝐞𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩
far more than any policy or program.

𝐄𝐯𝐞𝐫𝐲𝐝𝐚𝐲 𝐌𝐨𝐯𝐞𝐬 :

𝐓𝐫𝐞𝐚𝐭 𝟏:𝟏𝐬 𝐥𝐢𝐤𝐞 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐰𝐞𝐞𝐤 .
𝐒𝐭𝐚𝐲 𝐩𝐫𝐞𝐬𝐞𝐧𝐭 , especially when it’s easier not to.
𝐀𝐬𝐤: “𝑊𝘩𝑎𝑡 𝑠𝑢𝑝𝑝𝑜𝑟𝑡 𝑤𝑜𝑢𝑙𝑑 𝑏𝑒 𝑚𝑜𝑠𝑡 𝘩𝑒𝑙𝑝𝑓𝑢𝑙 𝑟𝑖𝑔𝘩𝑡 𝑛𝑜𝑤?”

𝐏𝐞𝐨𝐩𝐥𝐞 𝐝𝐨𝐧’𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐲𝐨𝐮𝐫 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐢𝐧 𝐨𝐫𝐠 𝐜𝐡𝐚𝐫𝐭𝐬 𝐨𝐫 𝐬𝐥𝐢𝐝𝐞
𝐝𝐞𝐜𝐤𝐬 .
𝐓𝐡𝐞𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐭 𝐢𝐧 𝐬𝐢𝐠𝐧𝐚𝐥𝐬 .

𝐖𝐡𝐚𝐭 ’𝐬 𝐨𝐧𝐞 𝐦𝐨𝐦𝐞𝐧𝐭 𝐭𝐡𝐚𝐭 𝐬𝐡𝐚𝐩𝐞𝐝 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐟𝐞𝐥𝐭 𝐚𝐛𝐨𝐮𝐭 𝐚
𝐦𝐚𝐧𝐚𝐠𝐞𝐫 — 𝐟𝐨𝐫 𝐛𝐞𝐭𝐭𝐞𝐫 𝐨𝐫 𝐰𝐨𝐫𝐬𝐞 ?