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The Trek Up (and Down) the Pyramid

๐–๐ก๐ž๐ง ๐œ๐ก๐š๐ง๐ ๐ž ๐ก๐ข๐ญ๐ฌ, ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐ซ๐ž๐š๐œ๐ญ ๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐ญ๐ก๐ž๐ฒ ๐š๐๐š๐ฉ๐ญ. ๐ˆ๐ญโ€™๐ฌ ๐ก๐ฎ๐ฆ๐š๐ง.

Every organization experiences moments when priorities shift, roles evolve, or uncertainty takes hold. In those moments, productivity dips not because people stop caring but because their basic needs are no longer met.

Psychologist Abraham Maslow described this pattern more than 80 years ago in his ๐ป๐‘–๐‘’๐‘Ÿ๐‘Ž๐‘Ÿ๐‘๐˜ฉ๐‘ฆ ๐‘œ๐‘“ ๐‘๐‘’๐‘’๐‘‘๐‘  (1943). It remains one of the most enduring frameworks for understanding human behavior at work:

โ€ข ๐๐ก๐ฒ๐ฌ๐ข๐จ๐ฅ๐จ๐ ๐ข๐œ๐š๐ฅ need: access to rest, focus time, and healthy work rhythms.
โ€ข ๐’๐š๐Ÿ๐ž๐ญ๐ฒ needs: clarity, stability, and psychological safety.
โ€ข ๐๐ž๐ฅ๐จ๐ง๐ ๐ข๐ง๐  ๐š๐ง๐ ๐ฅ๐จ๐ฏ๐ž: connection and inclusion.
โ€ข ๐„๐ฌ๐ญ๐ž๐ž๐ฆ: recognition, confidence, and progress.
โ€ข ๐’๐ž๐ฅ๐Ÿ-๐š๐œ๐ญ๐ฎ๐š๐ฅ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง: growth, mastery, and purpose.

๐–๐ก๐ž๐ง ๐ญ๐ก๐ž๐ฌ๐ž ๐ง๐ž๐ž๐๐ฌ ๐š๐ซ๐ž ๐๐ข๐ฌ๐ซ๐ฎ๐ฉ๐ญ๐ž๐ , ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐ข๐ง๐ฌ๐ญ๐ข๐ง๐œ๐ญ๐ข๐ฏ๐ž๐ฅ๐ฒ ๐Ÿ๐จ๐œ๐ฎ๐ฌ ๐จ๐ง ๐ซ๐ž๐ฌ๐ญ๐จ๐ซ๐ข๐ง๐  ๐ญ๐ก๐ž ๐ฅ๐จ๐ฐ๐ž๐ซ ๐ฅ๐ž๐ฏ๐ž๐ฅ๐ฌ ๐Ÿ๐ข๐ซ๐ฌ๐ญ. If they do not feel safe, they cannot focus on achievement. If they do not feel seen, they cannot stretch toward growth.

Recent findings from Gallupโ€™s ๐‘†๐‘ก๐‘Ž๐‘ก๐‘’ ๐‘œ๐‘“ ๐‘ก๐˜ฉ๐‘’ ๐บ๐‘™๐‘œ๐‘๐‘Ž๐‘™ ๐‘Š๐‘œ๐‘Ÿ๐‘˜๐‘๐‘™๐‘Ž๐‘๐‘’ 2024 show that ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐ฐ๐ก๐จ ๐ฌ๐ญ๐ซ๐จ๐ง๐ ๐ฅ๐ฒ ๐š๐ ๐ซ๐ž๐ž ๐ญ๐ก๐ž๐ฒ ๐Ÿ๐ž๐ž๐ฅ ๐ฌ๐š๐Ÿ๐ž ๐ญ๐จ ๐ž๐ฑ๐ฉ๐ซ๐ž๐ฌ๐ฌ ๐จ๐ฉ๐ข๐ง๐ข๐จ๐ง๐ฌ ๐š๐ญ ๐ฐ๐จ๐ซ๐ค ๐š๐ซ๐ž ๐ฆ๐จ๐ซ๐ž ๐ญ๐ก๐š๐ง ๐ญ๐ฐ๐ข๐œ๐ž ๐š๐ฌ ๐ฅ๐ข๐ค๐ž๐ฅ๐ฒ ๐ญ๐จ ๐ซ๐ž๐ฉ๐จ๐ซ๐ญ ๐ก๐ข๐ ๐ก๐ž๐ซ ๐ž๐ง๐ ๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐š๐ง๐ ๐ฐ๐ž๐ฅ๐ฅ-๐›๐ž๐ข๐ง๐ .

๐„๐ฏ๐ž๐ซ๐ฒ๐๐š๐ฒ ๐Œ๐จ๐ฏ๐ž๐ฌ
๐‚๐ก๐ž๐œ๐ค ๐ข๐ง ๐จ๐ง ๐ฌ๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐ฌ๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ . Ask โ€œWhat feels uncertain right now?โ€ before outlining new goals.

๐‚๐ซ๐ž๐š๐ญ๐ž ๐š ๐ฌ๐š๐Ÿ๐ž๐ญ๐ฒ ๐ฌ๐ข๐ ๐ง๐š๐ฅ ๐ข๐ง ๐ญ๐ž๐š๐ฆ ๐œ๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐ž . Clear norms that make it okay to ask questions or disagree respectfully.

๐‘๐ž๐œ๐จ๐ ๐ง๐ข๐ณ๐ž ๐ฉ๐ซ๐จ๐ ๐ซ๐ž๐ฌ๐ฌ ๐ฉ๐ฎ๐›๐ฅ๐ข๐œ๐ฅ๐ฒ . Esteem grows when people know their contributions still matter, especially during change.

๐‘๐ž๐ฏ๐ข๐ฌ๐ข๐ญ ๐ฐ๐จ๐ซ๐ค๐ฅ๐จ๐š๐๐ฌ ๐š๐ง๐ ๐ž๐ฑ๐ฉ๐ž๐œ๐ญ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐š๐Ÿ๐ญ๐ž๐ซ ๐ฆ๐š๐ฃ๐จ๐ซ ๐ฌ๐ก๐ข๐Ÿ๐ญ๐ฌ . Restoring balance helps people re -engage faster.

๐๐ž๐จ๐ฉ๐ฅ๐ž ๐ซ๐š๐ซ๐ž๐ฅ๐ฒ ๐œ๐ฅ๐ข๐ฆ๐› ๐ญ๐ก๐ž ๐ฉ๐ฒ๐ซ๐š๐ฆ๐ข๐ ๐ข๐ง ๐š ๐ฌ๐ญ๐ซ๐š๐ข๐ ๐ก๐ญ ๐ฅ๐ข๐ง๐ž. ๐‚๐ก๐š๐ง๐ ๐ž, ๐ ๐ซ๐จ๐ฐ๐ญ๐ก, ๐š๐ง๐ ๐ฅ๐ข๐Ÿ๐ž ๐ข๐ญ๐ฌ๐ž๐ฅ๐Ÿ ๐ž๐ง๐ฌ๐ฎ๐ซ๐ž ๐ญ๐ก๐ž๐ซ๐ž ๐ฐ๐ข๐ฅ๐ฅ ๐š๐ฅ๐ฐ๐š๐ฒ๐ฌ ๐›๐ž ๐š ๐ญ๐ซ๐ž๐ค ๐›๐š๐œ๐ค ๐๐จ๐ฐ๐ง ๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐š๐ง๐จ๐ญ๐ก๐ž๐ซ ๐œ๐ฅ๐ข๐ฆ๐› ๐ฎ๐ฉ. ๐Œ๐š๐ง๐š๐ ๐ž๐ซ๐ฌ ๐ฐ๐ก๐จ ๐ฎ๐ง๐๐ž๐ซ๐ฌ๐ญ๐š๐ง๐ ๐ญ๐ก๐š๐ญ ๐ซ๐ก๐ฒ๐ญ๐ก๐ฆ ๐๐ž๐ฌ๐ข๐ ๐ง ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž๐ฌ ๐ญ๐ก๐š๐ญ ๐ฌ๐ญ๐š๐›๐ข๐ฅ๐ข๐ณ๐ž, ๐ง๐จ๐ญ ๐ฌ๐ญ๐ซ๐š๐ข๐ง, ๐ญ๐ก๐ž๐ข๐ซ ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž. ๐Œ๐ž๐ž๐ญ๐ข๐ง๐  ๐Ÿ๐ฎ๐ง๐๐š๐ฆ๐ž๐ง๐ญ๐š๐ฅ ๐ง๐ž๐ž๐๐ฌ ๐ข๐ฌ ๐ง๐จ๐ญ ๐š ๐๐ž๐ญ๐จ๐ฎ๐ซ ๐Ÿ๐ซ๐จ๐ฆ ๐ฉ๐ซ๐จ๐ ๐ซ๐ž๐ฌ๐ฌ, ๐ข๐ญ ๐ข๐ฌ ๐ฐ๐ก๐š๐ญ ๐š๐ฅ๐ฅ๐จ๐ฐ๐ฌ ๐ข๐ญ ๐ญ๐จ ๐œ๐จ๐ง๐ญ๐ข๐ง๐ฎ๐ž.

๐–๐ก๐ข๐œ๐ก ๐ฅ๐ž๐ฏ๐ž๐ฅ ๐จ๐Ÿ ๐ญ๐ก๐ž ๐ฉ๐ฒ๐ซ๐š๐ฆ๐ข๐ ๐ง๐ž๐ž๐๐ฌ ๐ญ๐ก๐ž ๐ฆ๐จ๐ฌ๐ญ ๐š๐ญ๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง ๐ข๐ง ๐ฒ๐จ๐ฎ๐ซ ๐ฐ๐จ๐ซ๐ค๐ฉ๐ฅ๐š๐œ๐ž ๐ซ๐ข๐ ๐ก๐ญ ๐ง๐จ๐ฐ?

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