𝐓𝐡𝐞 “𝐒𝐨𝐟𝐭” 𝐒𝐭𝐮𝐟𝐟 𝐁𝐮𝐢𝐥𝐝𝐬 𝐭𝐡𝐞 𝐇𝐚𝐫𝐝 𝐒𝐭𝐮𝐟𝐟

𝐄𝐦𝐩𝐚𝐭𝐡𝐲 . 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 . 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 . 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠 .
𝐂𝐚𝐥𝐥 𝐭𝐡𝐞𝐦 𝐬𝐨𝐟𝐭 𝐢𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 . 𝐓𝐡𝐞𝐲 ’𝐫𝐞 𝐰𝐡𝐚𝐭 𝐡𝐨𝐥𝐝 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠
𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 .

The foundation of any great team is trust.
𝐀𝐧𝐝 𝐭𝐫𝐮𝐬𝐭 𝐢𝐬 𝐛𝐮𝐢𝐥𝐭 𝐨𝐧 𝐡𝐨𝐰 𝐩𝐞𝐨𝐩𝐥𝐞 𝐚𝐫𝐞 𝐭𝐫𝐞𝐚𝐭𝐞𝐝 …𝐞𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐥𝐲 𝐰𝐡𝐞𝐧 𝐧𝐨
𝐨𝐧𝐞’𝐬 𝐰𝐚𝐭𝐜𝐡𝐢𝐧𝐠 .

That means the 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 –𝐦𝐚𝐧𝐚𝐠𝐞𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 isn’t shaped by
strategy or tech.
𝐈𝐭’𝐬 𝐬𝐡𝐚𝐩𝐞𝐝 𝐛𝐲 𝐩𝐫𝐞𝐬𝐞𝐧𝐜𝐞 , 𝐭𝐨𝐧𝐞 , 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲 , 𝐚𝐧𝐝 𝐜𝐚𝐫𝐞 .

Google’s 𝑃𝑟𝑜𝑗𝑒𝑐𝑡 𝐴𝑟𝑖𝑠𝑡𝑜𝑡𝑙𝑒 found that psychological safety is the #1
predictor of high -performing teams.

Not vision.
Not tools.
Not goals.

𝐈𝐭’𝐬 𝐰𝐡𝐞𝐭𝐡𝐞𝐫 𝐩𝐞𝐨𝐩𝐥𝐞 𝐟𝐞𝐞𝐥 𝐬𝐚𝐟𝐞 𝐭𝐨 𝐛𝐞 𝐭𝐡𝐞𝐦𝐬𝐞𝐥𝐯𝐞𝐬 , 𝐬𝐩𝐞𝐚𝐤 𝐮𝐩, 𝐚𝐧𝐝 𝐚𝐬𝐤
𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 .

And that kind of safety?
𝐈𝐭’𝐬 𝐛𝐮𝐢𝐥𝐭 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐝𝐢𝐬𝐭𝐢𝐧𝐜𝐭𝐥𝐲 𝐡𝐮𝐦𝐚𝐧 𝐬𝐤𝐢𝐥𝐥𝐬 𝐨𝐟 𝐞𝐦𝐩𝐚𝐭𝐡𝐲 , 𝐭𝐫𝐮𝐬𝐭 ,
𝐚𝐧𝐝 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 .

We call them “soft,” but they may be the most future -proof skills we
have.
𝐈𝐟 𝐰𝐞 𝐝𝐨𝐧’𝐭 𝐢𝐧𝐯𝐞𝐬𝐭 𝐢𝐧 𝐭𝐡𝐞𝐦 , 𝐰𝐞 𝐰𝐨𝐧’𝐭 𝐛𝐞 𝐫𝐞𝐩𝐥𝐚𝐜𝐞𝐝 𝐛𝐲 𝐀𝐈, 𝐰𝐞’𝐥𝐥 𝐛𝐞
𝐨𝐮𝐭𝐩𝐚𝐜𝐞𝐝 𝐛𝐲 𝐨𝐮𝐫 𝐨𝐰𝐧 𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 .

𝐄𝐯𝐞𝐫𝐲𝐝𝐚𝐲 𝐌𝐨𝐯𝐞𝐬 :
𝐆𝐢𝐯𝐞 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐭𝐡𝐚𝐭 𝐛𝐮𝐢𝐥𝐝𝐬 , not breaks

𝐀𝐬𝐤 𝐨𝐩𝐞𝐧 -𝐞𝐧𝐝𝐞𝐝 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 …𝐚𝐧𝐝 𝐩𝐚𝐮𝐬𝐞 𝐭𝐨 𝐡𝐞𝐚𝐫 𝐭𝐡𝐞 𝐚𝐧𝐬𝐰𝐞𝐫

𝐂𝐫𝐞𝐚𝐭𝐞 𝐬𝐩𝐚𝐜𝐞 𝐟𝐨𝐫 𝐝𝐢𝐬𝐚𝐠𝐫𝐞𝐞𝐦𝐞𝐧𝐭 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐟𝐞𝐚𝐫

If trust is the foundation of people experience…
𝐒𝐨𝐟𝐭 𝐬𝐤𝐢𝐥𝐥𝐬 𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐜𝐨𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧 𝐜𝐫𝐞𝐰 .

𝐖𝐡𝐢𝐜𝐡 “𝐬𝐨𝐟𝐭” 𝐬𝐤𝐢𝐥𝐥 𝐡𝐚𝐬 𝐬𝐡𝐚𝐩𝐞𝐝 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 ’𝐬 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐡𝐞
𝐦𝐨𝐬𝐭 ?