If people experience is how someone feels at work every dayโฆ
๐๐ก๐ฒ ๐๐ซ๐๐ง โ๐ญ ๐ฐ๐ ๐๐๐ฌ๐ข๐ ๐ง๐ข๐ง๐ ๐๐จ๐ซ ๐ญ๐ก๐๐ญ ๐ฐ๐ก๐๐ซ๐ ๐ข๐ญ ๐ฆ๐๐ญ๐ญ๐๐ซ๐ฌ ๐ฆ๐จ๐ฌ๐ญ ?
We build onboarding checklists.
We refine journeys.
We invest in tools, perks, and platforms.
But we often forget the most consistent experience shaper in your
organization:
๐๐ก๐ ๐ฆ๐๐ง๐๐ ๐๐ซ .
Most organizations treat management as a reward for
performanceโฆnot a role that demands a different kind of talent.
Gallup data tells a more sobering story:
โข ๐๐% of the time, ๐๐จ๐ฆ๐ฉ๐๐ง๐ข๐๐ฌ ๐๐ก๐จ๐จ๐ฌ๐ ๐ญ๐ก๐ ๐ฐ๐ซ๐จ๐ง๐ ๐ฉ๐๐ซ๐ฌ๐จ๐ง for the
manager role
โข Only ๐ ๐ข๐ง ๐๐ people have the ๐ง๐๐ญ๐ฎ๐ซ๐๐ฅ ๐ญ๐๐ฅ๐๐ง๐ญ to be a great manager
โข Another ๐ ๐ข๐ง ๐๐ can succeed ๐ฐ๐ข๐ญ๐ก ๐ญ๐ก๐ ๐ซ๐ข๐ ๐ก๐ญ ๐ญ๐ซ๐๐ข๐ง๐ข๐ง๐ ๐๐ง๐ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ
โข But ๐ ๐ข๐ง ๐๐ ๐ฌ๐ก๐จ๐ฎ๐ฅ๐ ๐ง๐๐ฏ๐๐ซ ๐ก๐๐ฏ๐ ๐๐๐๐ง ๐ข๐ง ๐ญ๐ก๐ ๐ซ๐จ๐ฅ๐ to begin with
And yet, we keep handing over teams without asking:
๐ผ๐ ๐ก๐ฉ๐๐ ๐ก๐ฉ๐ ๐๐๐๐ฉ๐ก ๐๐๐๐ ๐๐ ๐๐๐ ๐ก๐ฉ๐ ๐๐๐๐?
We promote with good intentionsโฆ but without preparation, fit, or
follow -through.
In essence: ๐ญ๐ก๐ ๐๐จ๐ฆ๐ฉ๐๐ง๐ฒ ๐ฌ๐๐ญ๐ฌ ๐ฎ๐ฉ ๐ญ๐ก๐ ๐ฆ๐๐ง๐๐ ๐๐ซ ๐ญ๐จ ๐๐๐ข๐ฅ ๐๐ง๐ ๐ข๐ญ๐ฌ ๐ฉ๐๐จ๐ฉ๐ฅ๐
๐ฌ๐ฎ๐๐๐๐ซ .
And when management goes wrong, people donโt just notice, they
๐๐๐๐ it.
In missed feedback. In broken trust. In the day -to-day experience of
work.
Interestingly from my experience, in teams where the manager falls
short, someone on the team almost always steps in.
Theyโre the unofficial coach. The person others go to.
They do it without the title and without the pay.
If you’re not paying attention, youโll miss them.
Those are the people we should be promoting.
Because theyโre already shaping the experience.
๐๐ฏ๐๐ซ๐ฒ๐๐๐ฒ ๐๐จ๐ฏ๐๐ฌ :
Audit your manager selection process
Treat management as a role, not a reward
Design with the employee โmanager relationship in mind
If management isnโt a fit, create a new pathโฆand let them save face
๐๐ ๐ฒ๐จ๐ฎ๐ซ ๐ฉ๐๐จ๐ฉ๐ฅ๐ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐ข๐ฌ ๐ฌ๐ญ๐ซ๐ฎ๐ ๐ ๐ฅ๐ข๐ง๐ , ๐ข๐ญโ๐ฌ ๐ง๐จ๐ญ ๐๐ฅ๐ฐ๐๐ฒ๐ฌ ๐ญ๐ก๐
๐ฌ๐ฒ๐ฌ๐ญ๐๐ฆ .
๐๐จ๐ฆ๐๐ญ๐ข๐ฆ๐๐ฌ , ๐ข๐ญโ๐ฌ ๐ญ๐ก๐ ๐ซ๐๐ฅ๐๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ .
๐๐ง๐ ๐ญ๐ก๐๐ญ ๐ซ๐๐ฅ๐๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ ๐ฌ๐ญ๐๐ซ๐ญ๐ฌ ๐ฐ๐ข๐ญ๐ก ๐ฉ๐ฎ๐ญ๐ญ๐ข๐ง๐ ๐ญ๐ก๐ ๐ซ๐ข๐ ๐ก๐ญ ๐ฉ๐๐จ๐ฉ๐ฅ๐ ๐ข๐ง ๐ญ๐ก๐
๐ซ๐ข๐ ๐ก๐ญ ๐ซ๐จ๐ฅ๐โฆ๐จ๐ง ๐ฉ๐ฎ๐ซ๐ฉ๐จ๐ฌ๐ .
๐๐ก๐๐ซ๐ ๐ก๐๐ฏ๐ ๐ฒ๐จ๐ฎ ๐ฌ๐๐๐ง ๐ฌ๐จ๐ฆ๐๐จ๐ง๐ ๐ฅ๐๐๐ ๐ฐ๐ข๐ญ๐ก๐จ๐ฎ๐ญ ๐ญ๐ก๐ ๐ญ๐ข๐ญ๐ฅ๐ ๐๐ง๐
๐ฐ๐ก๐๐ญ ๐๐ก๐๐ง๐ ๐๐ ๐ฐ๐ก๐๐ง ๐ญ๐ก๐๐ฒ ๐๐ข๐?