Insights

Practical, people-centered ideas on management, engagement, and the people experience.

  • Top Books on People Experience

    If you want to deepen your understanding of people experience, these are the books we most often recommend to managers and executives. ๐Ÿ‘‰ View the full list here: People Experience Reading List

  • ๐๐ž๐จ๐ฉ๐ฅ๐ž ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐“๐ž๐ง๐ž๐ญ ๐Ÿ‘ ๐จ๐Ÿ ๐Ÿ๐ŸŽ

    ๐๐ซ๐จ๐ฏ๐ข๐๐ž ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ ๐š๐ง๐ ๐ฌ๐ก๐จ๐ฐ ๐ฒ๐จ๐ฎ ๐œ๐š๐ซ๐ž . The people experience is shaped most in moments of need. ๐–๐ก๐ž๐ง ๐ฌ๐จ๐ฆ๐ž๐จ๐ง๐ž ๐›๐ซ๐ข๐ง๐ ๐ฌ ๐ฒ๐จ๐ฎ ๐š ๐ช๐ฎ๐ž๐ฌ๐ญ๐ข๐จ๐ง , ๐š ๐œ๐ก๐š๐ฅ๐ฅ๐ž๐ง๐ ๐ž , ๐จ๐ซ ๐š ๐œ๐จ๐ง๐œ๐ž๐ซ๐ง , ๐ญ๐ก๐ž๐ฒ ๐š๐ซ๐ž๐ง โ€™๐ญ ๐ฃ๐ฎ๐ฌ๐ญ ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ ๐ข๐ง๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง , ๐ญ๐ก๐ž๐ฒ โ€™๐ซ๐ž ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ ๐œ๐š๐ซ๐ž . Brushing them off or passing the problem along without thought…

  • ๐๐ž๐จ๐ฉ๐ฅ๐ž ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐“๐ž๐ง๐ž๐ญ ๐Ÿ ๐จ๐Ÿ ๐Ÿ๐ŸŽ

    ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐œ๐จ๐ฆ๐ž๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ก๐ž ๐ข๐ง๐ฌ๐ข๐๐ž ๐จ๐ฎ๐ญ. The people experience doesnโ€™t begin with policies or perks. ๐ˆ๐ญ ๐›๐ž๐ ๐ข๐ง๐ฌ ๐ฐ๐ข๐ญ๐ก ๐ฒ๐จ๐ฎ. How you show up each day sets the tone for how others experience working with you. If you arrive stressed, distracted, or drained, that energy spreads quickly. If you bring clarity, calm, and focus, the experience…

  • ๐๐ž๐จ๐ฉ๐ฅ๐ž ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐“๐ž๐ง๐ž๐ญ ๐Ÿ ๐จ๐Ÿ ๐Ÿ๐ŸŽ

    ๐๐ž๐จ๐ฉ๐ฅ๐ž ๐ฆ๐š๐ค๐ž ๐ญ๐ก๐ž ๐ซ๐ฎ๐ฅ๐ž๐ฌ . In customer experience, the saying goes, โ€œthe customer makes the rules.โ€ Inside organizations, the same principle applies. ๐“๐ก๐ž ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ข๐ฌ๐งโ€™๐ญ ๐๐ข๐œ๐ญ๐š๐ญ๐ž๐ ๐›๐ฒ ๐ฉ๐จ๐ฅ๐ข๐œ๐ข๐ž๐ฌ ๐จ๐ซ ๐ก๐š๐ง๐๐›๐จ๐จ๐ค๐ฌ . ๐ˆ๐ญ ๐ข๐ฌ ๐ฌ๐ก๐š๐ฉ๐ž๐ ๐›๐ฒ ๐ก๐จ๐ฐ ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐š๐ง๐ ๐ฆ๐š๐ง๐š๐ ๐ž๐ซ๐ฌ ๐ฅ๐ข๐ฏ๐ž ๐š๐ง๐ ๐ซ๐ž๐ฌ๐ฉ๐จ๐ง๐ ๐ญ๐จ ๐ญ๐ก๐ž๐ฆ ๐ข๐ง ๐๐š๐ข๐ฅ๐ฒ ๐ฐ๐จ๐ซ๐ค . ๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ ๐œ๐š๐ง ๐๐ž๐ฌ๐ข๐ ๐ง ๐ฌ๐ญ๐ซ๐ฎ๐œ๐ญ๐ฎ๐ซ๐ž๐ฌ ๐š๐ง๐ ๐ฉ๐จ๐ฅ๐ข๐œ๐ข๐ž๐ฌ…

  • ๐€๐๐ฏ๐š๐ง๐œ๐ž๐ฆ๐ž๐ง๐ญ : ๐“๐ก๐ž ๐‹๐จ๐ฐ ๐๐š๐ซ ๐ฐ๐ข๐ญ๐ก ๐‡๐ข๐ ๐ก ๐’๐ญ๐š๐ค๐ž๐ฌ

    ๐€๐๐ฏ๐š๐ง๐œ๐ž๐ฆ๐ž๐ง๐ญ ๐ข๐ฌ ๐ง๐จ๐ญ ๐ฃ๐ฎ๐ฌ๐ญ ๐š๐›๐จ๐ฎ๐ญ ๐œ๐š๐ซ๐ž๐ž๐ซ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก , ๐ข๐ญโ€™๐ฌ ๐š๐›๐จ๐ฎ๐ญ ๐จ๐ซ๐ ๐š๐ง๐ข๐ณ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ฌ๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ . Engagement is at historic lows: ๐จ๐ง๐ฅ๐ฒ ๐Ÿ‘๐Ÿ ๐ฉ๐ž๐ซ๐œ๐ž๐ง๐ญ ๐จ๐Ÿ ๐”.๐’. ๐ž๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž๐ฌ ๐š๐ซ๐ž ๐ž๐ง๐ ๐š๐ ๐ž๐ (Gallup, ๐‘†๐‘ก๐‘Ž๐‘ก๐‘’ ๐‘œ๐‘“ ๐‘ก๐˜ฉ๐‘’ ๐ด๐‘š๐‘’๐‘Ÿ๐‘–๐‘๐‘Ž๐‘› ๐‘Š๐‘œ๐‘Ÿ๐‘˜๐‘๐‘™๐‘Ž๐‘๐‘’ ). ๐†๐ฅ๐จ๐›๐š๐ฅ๐ฅ๐ฒ , ๐ข๐ญโ€™๐ฌ ๐ฃ๐ฎ๐ฌ๐ญ ๐Ÿ๐Ÿ ๐ฉ๐ž๐ซ๐œ๐ž๐ง๐ญ (Gallup, ๐‘†๐‘ก๐‘Ž๐‘ก๐‘’ ๐‘œ๐‘“ ๐‘ก๐˜ฉ๐‘’ ๐บ๐‘™๐‘œ๐‘๐‘Ž๐‘™ ๐‘Š๐‘œ๐‘Ÿ๐‘˜๐‘๐‘™๐‘Ž๐‘๐‘’ 2024 ๐‘…๐‘’๐‘๐‘œ๐‘Ÿ๐‘ก ). With the bar set this low, even…

  • ๐€๐๐ฏ๐š๐ง๐œ๐ž๐ฆ๐ž๐ง๐ญ : ๐˜๐จ๐ฎ๐ซ ๐๐ž๐ฌ๐ญ ๐‘๐ž๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง ๐ˆ๐ง๐ฌ๐ฎ๐ซ๐š๐ง๐œ๐ž

    Turnover is expensive. According to SHRM, ๐ซ๐ž๐ฉ๐ฅ๐š๐œ๐ข๐ง๐  ๐š๐ง ๐ž๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐œ๐š๐ง ๐œ๐จ๐ฌ๐ญ ๐ฎ๐ฉ ๐ญ๐จ $๐Ÿ๐Ÿ“๐ŸŽ,๐ŸŽ๐ŸŽ๐ŸŽ ๐ฉ๐ž๐ซ ๐ฉ๐ž๐ซ๐ฌ๐จ๐ง . That is the premium companies pay when they treat advancement as optional. The real cost isnโ€™t just financial, itโ€™s also cultural and operational. ๐‹๐จ๐ฌ๐ข๐ง๐  ๐ฌ๐จ๐ฆ๐ž๐จ๐ง๐ž ๐ฆ๐ž๐š๐ง๐ฌ ๐ฅ๐จ๐ฌ๐ญ ๐ค๐ง๐จ๐ฐ๐ฅ๐ž๐๐ ๐ž , ๐›๐ซ๐จ๐ค๐ž๐ง ๐ซ๐ž๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ๐ฌ , ๐ฌ๐ญ๐š๐ฅ๐ฅ๐ž๐ ๐ฉ๐ซ๐จ๐ฃ๐ž๐œ๐ญ๐ฌ , ๐š๐ง๐ ๐ก๐ž๐š๐ฏ๐ข๐ž๐ซ ๐ฐ๐จ๐ซ๐ค๐ฅ๐จ๐š๐๐ฌ…

  • ๐€๐๐ฏ๐š๐ง๐œ๐ž๐ฆ๐ž๐ง๐ญ : ๐Ž๐ฉ๐ž๐ง ๐ญ๐ก๐ž ๐ƒ๐จ๐จ๐ซ ๐๐ž๐Ÿ๐จ๐ซ๐ž ๐“๐ก๐ž๐ฒ ๐–๐š๐ฅ๐ค ๐“๐ก๐ซ๐จ๐ฎ๐ ๐ก

    ๐€๐ง๐จ๐ญ๐ก๐ž๐ซ ๐„๐ง๐ ๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐ฌ๐ฎ๐ซ๐ฏ๐ž๐ฒ๐ฌ ๐œ๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐ž๐ง๐ญ๐ฅ๐ฒ ๐ฉ๐จ๐ข๐ง๐ญ ๐ญ๐จ ๐ญ๐ก๐ž ๐ฌ๐š๐ฆ๐ž ๐ญ๐ซ๐ฎ๐ญ๐ก : ๐ฐ๐ก๐ž๐ง ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐œ๐š๐ง๐ง๐จ๐ญ ๐ฌ๐ž๐ž ๐š ๐ฉ๐š๐ญ๐ก ๐Ÿ๐จ๐ซ๐ฐ๐š๐ซ๐ , ๐ญ๐ก๐ž๐ฒ ๐ž๐ฏ๐ž๐ง๐ญ๐ฎ๐š๐ฅ๐ฅ๐ฒ ๐ฅ๐ž๐š๐ฏ๐ž . Advancement opens a door. The only question is whether it opens to opportunity inside your company or an exit to the next one. ๐๐ž๐š๐ซ๐ฅ๐ฒ ๐Ÿ”๐Ÿ‘ ๐ฉ๐ž๐ซ๐œ๐ž๐ง๐ญ ๐จ๐Ÿ ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐ฐ๐ก๐จ ๐ช๐ฎ๐ข๐ญ ๐ฌ๐š๐ฒ ๐ญ๐ก๐ž๐ฒ ๐๐ข๐…