Insights

If you want to deepen your understanding of people experience, these are the books we most often recommend to managers and executives. 👉 View the full list here: People Experience Reading List

𝐌𝐚𝐧𝐚𝐠𝐞𝐫𝐬 𝐜𝐚𝐧’𝐭 𝐫𝐞𝐜𝐨𝐠𝐧𝐢𝐳𝐞 𝐨𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐝𝐨𝐧’𝐭 𝐬𝐞𝐞. 𝐌𝐚𝐧𝐚𝐠𝐞𝐫𝐬 𝐦𝐮𝐬𝐭 𝐬𝐡𝐨𝐰 𝐩𝐫𝐞𝐬𝐞𝐧𝐜𝐞 . It means 𝐛𝐞𝐢𝐧𝐠 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡𝐚𝐛𝐥𝐞 , 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 , 𝐚𝐧𝐝 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐭𝐨 𝐭𝐡𝐞 𝐝-𝐭𝐨-𝐝𝐚𝐲. People notice when you show up where the work happens, ask questions out of curiosity (not control), and recognize effort in real time. 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐝𝐨𝐞𝐬𝐧 ’𝐭 𝐦𝐞𝐚𝐧 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭 𝐨𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭…

The best ideas don’t come at a desk. They come from play. At an experiential marketing company, people were encouraged to explore. Individually in pairs, they visited pop -up events, museum exhibitions, or local festivals . When needed , admission was reimbursed . Each month , the full team came together to debrief: What did…

For too many people, career advancement hinges on one thing: 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐨𝐭𝐡𝐞𝐫𝐬 . 𝐈𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐧𝐨- 𝐜𝐡𝐨𝐢𝐜𝐞 𝐜𝐡𝐨𝐢𝐜𝐞 . Not everyone wants to manage, and n̲o̲t̲ e̲v̲e̲r̲y̲o̲n̲e̲ s̲h̲o̲u̲l̲d̲. Gallup’s 2015 State of the American Manager report found that 𝐨𝐧𝐥𝐲 𝟏 𝐢𝐧 𝟏𝟎 𝐩𝐞𝐨𝐩𝐥𝐞 𝐡𝐚𝐯𝐞 𝐭𝐡𝐞 𝐧𝐚𝐭𝐮𝐫𝐚𝐥 𝐭𝐚𝐥𝐞𝐧𝐭 𝐭𝐨 𝐛𝐞 𝐠𝐫𝐞𝐚𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐫𝐬 . 𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝟏…

Not rest and relaxation. 𝐈𝐭’𝐬 𝐚𝐛𝐨𝐮𝐭 𝐫𝐞𝐬𝐩𝐞𝐜𝐭 𝐚𝐧𝐝 𝐫𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 . Research shows respect is even more critical than recognition. A Harvard Business Review survey of 20,000 people found that 𝐛𝐞𝐢𝐧𝐠 𝐭𝐫𝐞𝐚𝐭𝐞𝐝 𝐰𝐢𝐭𝐡 𝐫𝐞𝐬𝐩𝐞𝐜𝐭 𝐰𝐚𝐬 𝐭𝐡𝐞 𝐬𝐢𝐧𝐠𝐥𝐞 𝐦𝐨𝐬𝐭 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐝𝐫𝐢𝐯𝐞𝐫 𝐨𝐟 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 , 𝐦𝐨𝐫𝐞 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐭𝐡𝐚𝐧 𝐫𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 , 𝐚𝐩𝐩𝐫𝐞𝐜𝐢𝐚𝐭𝐢𝐨𝐧 , 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐧𝐠 𝐚𝐧 𝐢𝐧𝐬𝐩𝐢𝐫𝐢𝐧𝐠 𝐯𝐢𝐬𝐢𝐨𝐧 , 𝐨𝐫…

For most people, it’s the reality that nothing will be done with it. Why speak up if nothing changes? 𝐒𝐮𝐫𝐯𝐞𝐲𝐬 𝐚𝐫𝐞 𝐭𝐨𝐨 𝐨𝐟𝐭𝐞𝐧 𝐭𝐫𝐞𝐚𝐭𝐞𝐝 𝐚𝐬 𝐭𝐡𝐞 𝐝𝐞𝐟𝐚𝐮𝐥𝐭 𝐟𝐢𝐱 𝐟𝐨𝐫 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 . 𝐖𝐡𝐲 𝐬𝐩𝐞𝐧𝐝 𝐭𝐢𝐦𝐞 , 𝐞𝐧𝐞𝐫𝐠𝐲 , 𝐚𝐧𝐝 𝐦𝐨𝐧𝐞𝐲 𝐨𝐧 𝐚 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐭𝐡𝐚𝐭 𝐰𝐨𝐧’𝐭 𝐦𝐨𝐯𝐞 𝐭𝐡𝐞 𝐧𝐞𝐞𝐝𝐥𝐞 ? The focus should be on 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐭𝐫𝐮𝐬𝐭…

Engagement requires disengagement. Yet when done with intention, it becomes a powerful strategy that renews focus and energy. We often think disengagement is the enemy of performance. Yet when done with intention, it becomes a powerful strategy . Research from the Johnson & Johnson Human Performance Institute shows that top performers , whether athletes or…