Insights

Practical, people-centered ideas on management, engagement, and the people experience.

  • Group 2: Employees Who Are Not Engaged

    Group 2: Employees Who Are Not Engaged In the previous post, we stated that employee engagement focuses on three groups within an organization: people who are “Engaged,” those that are “Not Engaged,” and” employees who are “Actively Disengaged.” The Group 1: Employees Who Are Actively Disengaged post noted that according to Gallup’s State of the…

  • Group 1: Employees Who Are Actively Disengaged

    When we talk about employee engagement, we focus on three groups of people within a company: those that are Engaged, Not Engaged, and Actively Disengaged. According to Gallup’s State of the American Workplace Survey, 70% of all employees are either “Not Engaged” or “Actively Disengaged;” only 30% are “Engaged.” To put each group in perspective,…

  • A Far Better Thing…

    “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it…

  • Are Manager’s Obsolete?

    Managers play a key role when it comes to employee engagement.  In fact, it is well documented that the main reason employees voluntarily leave their jobs is not because of the company or their work – it’s because of their manager. Why are managers driving employees away?  One answer might be The Peter Principle.  In…

  • Tenet 10 – Honor Your Customer

    LEADER’S GUIDE Overview This class helps participants Realize that Company goals cascade down to the individual level Honor your customers by recognizing the value and importance of change Understand how well the Company is meeting customer expectations   Use the information below to enhance class discussions.   Roles Manager – Help class participants recognize how…

  • Tenet 9 – Be More, Better, Faster, Different

    LEADER’S GUIDE Overview This class focuses on understanding the Company’s competitors and their offerings. It is important for the company to do more for our customers by being better, faster, and different from our competition in order to be successful now and in the future. Use the information below to enhance class discussions.    …