Insights

If you want to deepen your understanding of people experience, these are the books we most often recommend to managers and executives. 👉 View the full list here: People Experience Reading List

The last ninety days (eighteen weeks) of exploring people experience have made one thing clear: the future will belong to those who blend human intuition with intelligent systems. The future of work isn’t human versus AI. It’s not “or.” It’s “and.” It’s human with AI. The organizations that thrive will be the ones that design…

AI is the next frontier of manager development. Managers are being asked to coach, communicate, analyze data, and design experiences all at once. AI can help them do all of it better if they know how to use it well. BCG’s AI at Work 2025 survey found that 72 percent of employees are now regular…

AI should extend human capability, not erase it. The biggest risk in AI adoption isn’t job loss. It’s meaning loss. When work becomes defined by efficiency instead of contribution, engagement drops quickly. The 2025 World Economic Forum Future of Jobs Report projects that by 2030, work will be almost evenly divided between humans, technology, and…

AI doesn’t create culture. It amplifies the people experience you already have. Deloitte’s 2025 Global Human Capital Trends report highlights a widening work experience gap. Sixty-six percent of leaders say recent hires aren’t fully prepared for the demands of work, yet fewer than half see it as a critical issue. That imbalance reveals a bigger…

Artificial intelligence is changing how people work, but its most meaningful effect will be on how they feel at work. The biggest shift will not be about productivity or speed. It will be how AI reshapes the moments that define the people experience: how employees find information, receive feedback, and grow through their relationships with…