𝐏𝐞𝐨𝐩𝐥𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐓𝐞𝐧𝐞𝐭 𝟏 𝐨𝐟 𝟏𝟎
𝐏𝐞𝐨𝐩𝐥𝐞 𝐦𝐚𝐤𝐞 𝐭𝐡𝐞 𝐫𝐮𝐥𝐞𝐬 . In customer experience, the saying goes, “the customer makes the rules.” Inside organizations, the same principle applies. 𝐓𝐡𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐬𝐧’𝐭 𝐝𝐢𝐜𝐭𝐚𝐭𝐞𝐝 𝐛𝐲 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬 𝐨𝐫 𝐡𝐚𝐧𝐝𝐛𝐨𝐨𝐤𝐬 . 𝐈𝐭 𝐢𝐬 𝐬𝐡𝐚𝐩𝐞𝐝 𝐛𝐲 𝐡𝐨𝐰 𝐩𝐞𝐨𝐩𝐥𝐞 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐞𝐫𝐬 𝐥𝐢𝐯𝐞 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐭𝐨 𝐭𝐡𝐞𝐦 𝐢𝐧 𝐝𝐚𝐢𝐥𝐲 𝐰𝐨𝐫𝐤 . 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐜𝐚𝐧 𝐝𝐞𝐬𝐢𝐠𝐧 𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞𝐬 𝐚𝐧𝐝 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬 … Read more