𝐏𝐞𝐨𝐩𝐥𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐓𝐞𝐧𝐞𝐭 𝟒 𝐨𝐟 𝟏𝟎
𝐏𝐞𝐨𝐩𝐥𝐞 𝐝𝐞𝐟𝐢𝐧𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 . No matter how detailed your standards are, 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐢𝐬 𝐝𝐞𝐟𝐢𝐧𝐞𝐝 𝐛𝐲 𝐭𝐡𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐢𝐧𝐠 𝐢𝐭. In customer experience, a long wait time or confusing process outweighs any company’s claim of “best in class.” Inside the workplace, the same principle applies. 𝐈𝐟 𝐩𝐞𝐨𝐩𝐥𝐞 𝐟𝐞𝐞𝐥 𝐮𝐧𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 , 𝐮𝐧𝐜𝐥𝐞𝐚𝐫 , 𝐨𝐫 𝐝𝐢𝐬𝐦𝐢𝐬𝐬𝐞𝐝 … Read more