The 5th Tenet of Better Engaged Employees -– Feedback from Customers is a Gift
How do you feel when you receive positive feedback from customers (thank you notes, emails, etc.)? Most people welcome positive feedback. What does it feel like when you receive pointed and direct feedback from customers unhappy or upset with some aspect of the service they’ve received…or failed to receive (face-to-face interactions, emails, complaints, etc.)? … Read more