Below is a briefing on some interesting employee engagement articles, blog posts, books, etc. that I came across last week.     Website: Zappos Insights (Blog) Article: Entitlement in the Workplace Link: http://www.zapposinsights.com/blog/item/entitlement-in-the-workplace Author:  Erica Spelman Comment: “The truth is no organization – not even Zappos – is immune to the virus of entitlement.” The … Read more