The delivery of customer service is heavily influenced by our overall mind-set, the decisions made at that moment, and the actions we choose to take. Each day employees face hurdles and/or roadblocks that have the potential to negatively impact customer service. These can be workplace challenges or personal issues an employee may face outside the office. Examples include inadequate training, individual workload, office politics, health concerns, lack of sleep, poor diet and nutrition, relationship or family issues, etc. While the Company can do its part to address or even remove many of these impediments, it is the employees’ responsibility to [...]