We need to reframe how we talk about / define employee engagement. In many employee engagement articles and discussions, discretionary effort is touted as the holy grail.  Engage your employees and they’ll do more for you: they’ll work more / longer hours, they’ll take on greater responsibility, they’ll take care of your customers, etc.   Employee engagement shouldn’t involve trying to get your employees to contribute more to benefit the company. It’s not just about the company. How do the employees benefit by giving more of themselves at work? There has to be a mutual benefit.   Discretionary effort shouldn’t [...]