“Today, driven by shifts in both work ethos and the transparency of the job market, employee retention and engagement are now the #1 problems companies face.”1   But where should companies begin in order to address these problems? They should narrow their focus from ALL employees to a smaller, more manageable subset: Managers.   According to Gallup, 70% of American workers are “not engaged” or “actively disengaged.”2 And who has the greatest effect on those workers?  “Gallup estimates that the manager accounts for at least 70% of the variance in employee engagement scores across business units.”3   By focusing on [...]